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John D.

I just purchased a dvr, ANRAN 960H 8 Channels Full D1 DVR CCTV, when it is running, the alarm light is always on but the record light is not. I have a feeling the lights are wrong. is there a fix for this?(3/16/2016)

william watts

i need copy of the cd software to re-install my camera, lost cd please help i have the anran 2.0 meg 1080p wi-fi camera. thanks, william (3/14/2016)


bought a AR-ptd22-poe the default IP has been changed. How can i reset it to factor default.. (3/11/2016)


I lost software CD, could you provide download link?(2/28/2016)


I have trouble setting my Anran vdb221 wifi on my wifi. I did follow the instruction got a confirmation however when I disconnect my Ethernet cable, I do not have image. It work correctly on Ethernet cable. Can someone please help?(2/27/2016)


Hello Anran, I need to get original firmware for the 720p onvif cam because XMEYE app upgraded my cam with a wrong firmare that erase wifi configuration.(2/18/2016)

jorge nieto

I have Anran ip camera AR-PGA4-IP. I need to reset camera to factory defaults because I cannot access it via web. It send me timeout mesagge. How do I do this?(2/6/2016)


PLEASE check your POWER SUPPLIES page. I believe your power supplies have 12vDC (or 24vAC) output... NOT 112/220v output... I am pretty sure the INPUT is 110/220vAC.(1/26/2016)


Hi when i try to add my Anran H264 camera to CMS I keep getting timeout message. I can see my camera in browser with local ip address but cannot access in CMS.. Please help(1/6/2016)

Steve Hammond

How do I reset the passcode on AR 24NR-IP Camera, I am trying to set up for the first time and it will not accept no entry for password(12/20/2015)


Hello, I also is that mind that the support is under acceptance level. My order is a fiasco. One camera is dummy and other is loosing their IP. And now support is not responding.(11/20/2015)

Nathan Ciaglia

Hi, its been 5 months now since I left a message on your website and still no one has got in contact with me regarding the firmware. I will not be purchasing any further cameras made by Anran, the support is poor.(11/16/2015)


Hi! Do you know, how to reset the IP address on this camera (Anran 1.3 Megapixel HD 2.8-12mm Varifocal Outdoor IR H.264 Onvif Network IP CCTV Security Camera)(11/9/2015)


Where can I review the installation / operating manual for model ANRAN AS04W20060 prior to purchasing the system?(10/3/2015)

Peter Sawyer

Purchased Model V1008 DVR. Can I change output to make DVR compatible with TV using HDMI cable. TV gives message that TV does not support output format, video resolution and/or refresh rate sent by your device. Can you help me?(9/23/2015)


Just bought the ANRAN 8CH 1080P H.264 and have hard time setup to network and setup my 5 foscam cameras. Is there also support here, as I only noticed people asking questions. Thanks.(9/4/2015)


Dear Sir/Madam, I am hoping you can help me with some problem I am having. I purchased 8x POE 960P / 1.3MP 24LED cameras. I have been using these cameras with iphone for remote viewing with no problem. Now I got Nokia Lumina (Windows Phone) and am having too much trouble to set up any apps to view the cameras. I have been trying to get them to work for 2 weeks!! Driving me crazy! On local network I can make it work with 1 or 2 apps, but not with most apps, but big trouble for access when not on local network. Apps supporting onvif do not recognise this camera automatically, and instead I need to configure it manually. Big Problem: Now I changed some ports and I am locked out of 1 of the cameras. Other 7 cameras can log in. I need to reset this camera so I can log into it again. How can I do this? Hope you can help with this. Also, if you have any suggestion for setting this camera up with Windows Phone apps, I would appreciate any help or suggestions you have. Regards, Robert(7/19/2015)

Eri Lloyd Yemoh

Please I bought your product and it is not working My Laptop can not see the camera and my mobile phone also can not work with the camera what help can you give me(7/13/2015)


Do you support the ANRAN PTZ cameras sold on amazon?

Nathan Ciaglia

Hi, I have notice with one of my cameras that it is no longer on the network. If possible could I get a copy of the firmware to restore it to factory. The camera is the following; 1.3 Megapixel 1280*960P HD Low Lux Outdoor IR Security Network IP Camera. Kind Regards, Nathan(6/18/2015)

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