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  Home >> User Guide >> DVR

Digital Video Recorders

How do I configure my DVR for local network access?

Following is the basic outline for local network configuration.
  • Connect DVR to router with Ethernet (cat5) cable.
  • Access Network Setup menu.
  • Verify/change settings according to LAN address rules. Run ipconfig on a local computer from a command prompt to determine rules (e.g., 192.168.1.x, 10.1.1.x etc.)
    • Type = STATIC
    • Media Port = 9000
    • Web Port = 80
    • IP Address = The first three sets of numbers must match the LAN address rules displayed from the ipconfig command. The last set of numbers can be set to any number typically between 2 and 254, provided it is within the range allowed by your router. We often recommend 140. example 192.168.1.140
    • Subnet Mask = Determined from ipconfig command, but almost always is 255.255.255.0 which is also the factory default setting.
    • Gateway = The local address of the router. Equal to Default Gateway address from ipconfig command.
    • DNS (a.k.a. DNS1 or Primary DNS) = Enter the local address of the router again. Do not enter the DNS address provided by your ISP.
  • Click Apply.
  • Click OK upon being notified of successful save.
  • Click Exit.
  • Press the Menu button to escape out of the Main Menu.
  • The DVR should restart automatically. Wait until it has finished initializing.
  • Test local access from Netviewer or Internet Explorer.

When trying to connect remotely to my DVR, I receive the error: "Connect Failed!(2) Reason: (-3) no stream timeout". How do I fix this?

The two most common underlying causes are as follows:

  • The DVR is not configured correctly on the local area network.
  • The DVR is configured correctly on the local area network, but the streaming video port is blocked.
Resolution
  • If a computer on the local area network cannot connect to the DVR from, verify that the DVR network settings are configured correctly.
  • If a local connection can be established, confirm the port forwarding rules on the router

I can get connected to my DVR over the Network, but all I see is a Black Screen. What can be causing this?

If you are getting a black screen when connected to the DVR over the local network or remote locations, there could be a couple of things wrong.
  • First, double check your firewall and make sure it's not blocking the video stream port for the DVR. Any easy way to fix this (if you use Windows Firewall) is to use an exception. Create a custom setting for the port in the exception list and that can fix this issue.
  • Another thing to check is to make sure that your Video Card Drivers are installed correctly. Because video streams use DirectX, it's important to use updated drivers and compatible video cards. To check this, click Start-> Right-click on My Computer and choose Properties, click on the Hardware Tab and then click Device Manager. In here click the Plus + sign next to Display Adapters. If this says "Standard Driver Display Adapter" then that can be causing you problems also. Try finding the Drivers of the Brand and Model of the Video Card.
  • Make sure to update DirectX. If you do not have DirectX 9.0c installed, try upgrading to that and it will install the updated ActiveX controls and can also fix this issue.

The DVR is locked up. Why can't I get into the Menu when my DVR is recording?

First you will need to press Stop, and then press Menu to change settings.
 

When I turn on my DVR it says "No Hard Drive is Detected." What do I do now?

 
Sometimes during shipment connections can become loose. Turn your DVR off. Using a Philips screwdriver, remove the cover of the DVR. Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board. Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).
 

How long can my DVR record?

Our DVRs use advanced compression methods such as H.264 and MPEG4 to compress the videos that they record. Using smart recording technologies such as scheduling and motion detection can further extend the recording length of the included hard drive.

For continuous recording time, a DVR with 500GB can record at 30fps for roughly 2 days straight, and a 1TB drive for 4 days.

How do I hook my DVR up to a TV/Monitor?


About us
About us
Contact us
Payment Term
shipping methods
FAQs
Returns policy
Privacy Policy
Term and conditions
Installation Support
how to run cables
how to mount cameras
PTZ Camera Install
3G Mobile & iPhone Devices Installation
Questions about Cameras
Frequently asked questions concerning DVR's
IP Camera Installation
Information & Help
DVR
Cameras
DVR Network Setup
Remote Network Setup
Knowlege of Security system
CCTV Buyers Guide
CCTV Glossary

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