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User Guide
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Installation Support
   how to run cables
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   PTZ Camera Install
   3G Mobile & iPhone Devices Installation
   Questions about Cameras
   Frequently asked questions concerning DVR's
   IP Camera Installation
Information & Help
   DVR
   Cameras
   DVR Network Setup
   Remote Network Setup
   Knowlege of Security system
   CCTV Buyers Guide
   CCTV Glossary
  Home >> User Guide >> Installation Support
how to run cables


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how to mount cameras


PTZ Camera Install


1,

Connect your PTZ camera's video and power connections.  Run an 18-gauge Power Wire for the RS-485 (Control Wire) and connect it to the DVR and the Camera using the following guide.


2,

Unscrew the lid of the camera and find the Dipswitch Panel.  Use a small screwdriver or pencil to set the correct Dips.


Unscrew bottom panel of the camera and find the Dipswitch.  Use a small screwdriver or pencil to set the correct Dips.
3,
Make sure the first PTZ camera's Dip Switch is set with the following information: 

Setup your DVRs PTZ Settings with the same setup on the Dip Switches.

(Example is of the 9000 Series DVRs. Menu is located under Main Menu -> Devices -> PTZ)


5,

 You should now be able to control the PTZ function using the DVR, Internet Explorer, and Software Interfaces.


3G Mobile & iPhone Devices Installation

Android Devices 

You can access your Zmodo DVR from you Android smartphone with an application from the market called 'IP Cam Viewer Lite'. The "lite" version is free and supports up to 4 cameras, though it does have advertisements. If you really like it, the full version supports 32 cameras and has no advertisements for $10.

First, navigate to the Android market and search for 'IP Cam Viewer':


Once you have the application installed, you will need to configure the application to connect to your DVR. You should have all your networking already set up, including the port forwarding and (perhaps) dynamic DNS configured. Once you know what IP address and port to connect to, we can proceed to configure IP Cam Viewer.

This is the interface of the app:


Press the menu key to bring up the following options. Select 'Manage Cameras'.


From the following screen, you will need to delete the default cameras included, and add your own. The lite version supports up to 4 cameras, the full version, 32.


Select 'Add Web' and you will be greeted with the following options (though empty):


Blackberry Devices 

1. Download Blackberry software off our website here:

2. Install the Blackberry desktop manager on the computer using the disk included with your Smartphone, or downloading it online at http://na.blackberry.com/eng/services/desktop/

3. Connect the handheld to computer using the USB port

4. Open the Blackberry desktop manager

5. Select the [Application Loader] item in the main menu


5. Click the start button on the [Add / Remove Application] side;


6. Browse and open the [*.alx] file then click [Next];


7. Just click the [Finish] button to complete the installation.


8. Press the Blackberry button on your Smartphone device and over to the Downloads folder


9. Find the BPlayer App and launch it


10. When in BPlayer press the second button that looks like a gear to change settings


11. Once in this window enter in your custom DVR network settings


BPlayer Settings.png

12. Now Go back to main screen and press play. You should now be able to view your DVR cameras. The button third from the left changes the DVR channel.

Apple iOS devices

1. Open the Application Store

2. Search for "Aplayer in the search box


3. Click on the "Aplayer icon in the search result screen.


4. Install the "Aplayer" onto your iOS device


5. Locate the App and Launch it, Press the button on the bottom right to configure your personal DVR Network Settings

6,Once you have completed the settings press the back button and press play. You should now see your DVR.



Questions about Cameras

The focus on my camera is going out, how to I refocus it?

Most of the cameras we carry have a locking screw on the focus adjust area of the lens.  Take apart the camera carefully and near the lens there should be
a set screw.  Loosen the screw and adjust the focus of the lens by turning the lens left and right.  Once you get the focus right, tighten the screw back down.

Why is my camera showing all white when it's in night vision mode?

The LED light is reflecting off the dome of your camera and blinding your lens.  To correct this problem, please remove the dome/lens cover and pull the little foam gasket around the lens out until it is flush with the inside of the dome/lens cover.  This will block the IR lighting from reflecting back into the lens and blinding it.

I cannot get any video from any of my cameras.

Make sure that your pigtails are wired into your power supply box correctly. The wire with the white stripe or white writing connects to the red or positive terminal. 


Frequently asked questions concerning DVR's

*How long can my DVR record?

Our DVRs use advanced compression methods such as H.264 and MPEG4 to compress the videos that they record. Using smart recording technologies such as scheduling and motion detection can further extend the recording length of the included hard drive.

For continuous recording time, a DVR with 500GB can record at 30fps for roughly 2 days straight, and a 1TB drive for 4 days.

*When I turn on my DVR it says "No Hard Drive is Detected." What do I do now?

Sometimes during shipment connections can become loose.  Turn your DVR off.  Using a Philips screwdriver, remove the cover of the DVR.  Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board.  Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

If you continue having problems, please contact us.

*How do I view video playback to see my recorded information?

First, stop the recording.  Second, press Play and select Menu.  You should now see an event list with your recorded files.  Select the files you want to review.  Another way to do it is to:  First, stop the recording.  Second, press Play and then rewind (up to 6speeds of rewinding/fast forwarding).

*The DVR is locked up. Why can't I get into the Menu when my DVR is recording?

First you will need to press Stop, and then press Menu to change settings

I can get connected to my DVR over the Network, But all I see is a Black Screen. What can be causing this?If you are getting a black screen when connected to the DVR over the local network or remote locations, there could be a couple of things wrong.

  • First, double check your firewall and make sure it's not blocking the video stream port for the DVR.  Any easy way to fix this (if you use Windows Firewall) is to use an exception. Create a custom setting for the port in the exception list and that can fix this issue.
  • Another thing to check is to make sure that your Video Card Drivers are installed correctly.  Because video streams use DirectX, it's important to use updated drivers and compatible video cards.  To check this, click Start-> Right-click on My Computer and choose Properties, click on the Hardware Tab and then click Device Manager.  In here click the Plus + sign next to Display Adapters.  If this says "Standard Driver Display Adapter" then that can be causing you problems also.  Try finding the Drivers of the Brand and Model of the Video Card.
  • Make sure to update DirectX.  If you do not have DirectX 9.0c installed, try upgrading to that and it will install the updated ActiveX controls and can also fix this issue.

*How do I hook my DVR up to a TV/Monitor?

Using the BNC Connection:


 Using the VGA Connection:


 
*How do I confugre my DVR for local network access?

Following is the basic outline for local network configuration.

1. Connect DVR to router with Ethernet (cat5) cable.

2. Access Network Setup menu.

3. Verify/change settings according to LAN address rules.  Run ipconfig on a local computer from a command prompt to determine rules (e.g., 192.168.1.x, 10.1.1.x etc.)

a. Type = STATIC

b. Media Port = 9000

c. Web Port = 80

d. IP Address = The first three sets of numbers must match the LAN address rules displayed from the ipconfig command.  The last set of numbers can be set to any number typically between 2 and 254, provided it is within the range allowed by your router.  We often recommend 140.  example 192.168.1.140

e. Subnet Mask = Determined from ipconfig command, but almost always is 255.255.255.0 which is also the factory default setting.

f. Gateway = The local address of the router.  Equal to Default Gateway address from ipconfig command.

g. DNS (a.k.a. DNS1 or Primary DNS) = Enter the local address of the router again.  Do not enter the DNS address provided by your ISP.

4. Click Apply.

5. Click OK upon being notified of successful save.

6. Click Exit.

7. Press the Menu button to escape out of the Main Menu.

8. The DVR should restart automatically.  Wait until it has finished initializing.

9. Test local access from Netviewer or Internet Explorer.

When trying to connect remotely to my DVR, I receive the error: "Connect Failed!(2) Reason: (-3) no stream timeout". How do I fix this?

Issue

The two most common underlying causes are as follows:

1. The DVR is not configured correctly on the local area network.

2. The DVR is configured correctly on the local area network, but the streaming video port is blocked.

Resolution

1. If a computer on the local area network cannot connect to the DVR from, verify that the DVR network settings are configured correctly.

2. If a local connection can be established, confirm the port forwarding rules on the router.

More information:

http://www.anranhtshop.com/help.asp?id=14

http://www.anranhtshop.com/help.asp?id=15

 

Sometimes during shipment connections can become loose.  Turn your DVR off.  Using a Philips screwdriver, remove the cover of the DVR.  Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board.  Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

 

If you continue having problems, please contact us.

Sometimes during shipment connections can become loose.  Turn your DVR off.  Using a Philips screwdriver, remove the cover of the DVR.  Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board.  Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

 

If you continue having problems, please contact us.

Sometimes during shipment connections can become loose.  Turn your DVR off.  Using a Philips screwdriver, remove the cover of the DVR.  Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board.  Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

 

If you continue having problems, please contact us.

Sometimes during shipment connections can become loose.  Turn your DVR off.  Using a Philips screwdriver, remove the cover of the DVR.  Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board.  Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

 

If you continue having problems, please contact us.

IP Camera Installation

1. Connect Camera Cable to Router using an Ethernet Cable (cat5).

2. Insert the CD-Rom into your Computer and let it Auto-Load.


3. Select "Run IPCamera.exe"


4. Select IP Camera Finder.


5. If your settings are the same under "Current Computer," You should be able to connect using the "Inner Access" web address.


6. Open Internet Explorer, Firefox, or Google Chrome and connect to the following address:


7. Enter a Username of admin and click "Ok."


8. Select the option depending on your browser.


9. Watch your Cameras Live.



 

About us
About us
Contact us
Payment Term
shipping methods
FAQs
Returns policy
Privacy Policy
Term and conditions
Installation Support
how to run cables
how to mount cameras
PTZ Camera Install
3G Mobile & iPhone Devices Installation
Questions about Cameras
Frequently asked questions concerning DVR's
IP Camera Installation
Information & Help
DVR
Cameras
DVR Network Setup
Remote Network Setup
Knowlege of Security system
CCTV Buyers Guide
CCTV Glossary

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